questionnaire on telecommunication services

INTRODUCTION Workplace communication survey questions in this template are designed by experts to gauge the efficiency of employee communications. TeleIN 2013 Marketing Management Page 1 VISVESVARAYA TECHNOLOGICAL UNIVERSITY BELGUM – 590010 MBA Programme Bapuji Institute of Engineering & Technology Lake View Campus S.S. SWOT Analysis: iv. A A Research Study of Mobile Services from Customer’s Perspective The Registered Agent on file for this company is Oshio Yoshinori and is located at 336 Loaranine St #4, Glendale, CA 91202. THE ƍ�C ���f� ���.bAg�rN�n=��a�Ё�ov�l���r�ɳ(P1�i y�.Nw������=[g����H�ݷH���R ���m��䖊�������B��,���G�z�aI�-5���Q����pN����`����6[2*c� D$�d��+1N�aY�. ... Our Services. Abstract Specific Objectives d) Limitation | 08-23 | Oyeniyi O. J., Abiodun A. J. (Please tick (√) the box or boxes which ever you feel suitable) PART I : GENERAL 1. ____________ Name of Hand-Set model : ___________ Regression 9 into the Indian market and it became extremely popular amongst the Indian masses. Asking the right questions about your telecommunications systems, both to your providers and any consultants you bring in to help with your system becomes ever more essential. Further results show that there is a This is a Korean conglomerate business. 2. We would like to express our deep sense of thankfulness to our honorable faculty, Zulfiquer Ali Haider (zfq) for his enormous help and endless support throughout our semester period. specify the name)? telecommunication services Providers of telecommunication services. Telecommunication services, provided by a carrier or telecom provider, make this possible. telecommunication companies in India, the industry observed introduction of mobile phones I certify that all material in this dissertation which is not my own has been identified and none has been submitted previously in support of any degree qualification or course. The current urban teledensity is 162.82 and rural is 38.33. On the other hand, when supply exceeds demand in the market environment, the cost to acquire new customers than to maintain existing customer costs, but the profit contribution of new customers is far less than the original customer. Objectives 7 Which is your current cellular service provider ? In order to measure respondents’ satisfaction of telecommunication provider service value, we ask several questions such as their satisfaction of their provider mobile data package, prepaid credit price, and offered promotional program. (Please tick (√) the box or boxes which ever you feel suitable) PART I : GENERAL 1. facilities provided by the service provider. 6) | Finding and analysis | 25-27 | Which is your current cellular service provider ? Business Intelligence Journal %PDF-1.6 %���� 2.3.1 First Service provider ________ (pl. IN 8) | Appendix | 29 | REVE Soft b) History and Background v. Mission and Vision: vi. This activity was created by a Quia Web subscriber. LITERATURE REVIEW 2 One way to post your questions and get the feedback you are looking for is by looking to integrate your survey with your existing online resources. influence the satisfaction level of customer’s are: Core services (like good coverage, good Yes b. Mobile phone manufacturers are highly investing their money on research and development activities, human knowledge and creativity and intellectual assets to develop innovative solutions to enhance consumers’ expectations competitively. In this page, you will be asked to tell us a little bit about yourself. ;礏:1Q��k�2�^���.�0�`�o�����r�-�IG/ +.��(�� The method used was descriptive correlation design. Globally, mobile phones have rapidly become widespread in most parts of the world. A self-administrated questionnaire had been developed and distributed among the clients of two full fledged mobile banking service providers of Bangladesh called Brac Bank Limited and Dutch Bangla Bank Limited. - Switching Cost and Customers Loyalty in the Mobile Phone Market: The Nigerian Experience Pakistan Telecommunication Authority confirms... ...What Marketing Tools do Mobile Phone Service Use; an Empirical Research Telecom Practice Exam: Quiz! The questionnaire was pre-tested on 10 individuals to assess its design and clarity and was then redesigned. See reviews, photos, directions, phone numbers and more for the best Telecommunications Services in Glendale, CA. These are the questions that … This research was conducted and the questionnaire was shared amongst customers using telecom services in northern India in May-June 2017. All applicants requesting to install telecommunications facilities within the City of Milpitas must complete this questionnaire as part of their use permit application submittal. Switching cost is one of the most discussed contemporary issues in marketing in attempt to explain consumer behaviour. 2 c. more than 2 ____________ Name of Hand-Set model : ___________ Mission and Vision: x. Interview Questions for Telecommunications Managers: 1. The Registered Agent on file for this company is Tariq Asaad and is located at 650 S Grand #1214, Los Angeles, CA 90017. Structured questionnaire includes all close ended questions, semi structured questionnaire includes mix of close and open ended questions while unstructured questionnaire includes all open ended questions. 0wing to the availability of telecommunication technology, mobile phone becomes more and more important in daily life. Mobile phones are one of the fastest-adopted innovations in history. Appendix I :Questionnaire Lots of gratitude goes to my parents for if it were not for their many encouragements and support I wouldn’t have finished this course. a. BSNL b. AIRTEL d. HUTCH e. IDEA g. RELIANCE INDICOM 2. 7) | References | 28 | 2.3.2 Second Service provider ________ (pl. Most preferred service provider in Karachi 11 Acknowledgements MOBILE References 15 ______________________________________________________________ Here are four major benefits telecom services provide to your organization. I take this opportunity to thank all the people who have had a hand in enabling me complete my studies. Data Analysis vii. Improved Communication. People are more relying on mobile phone than ever before. Sample c) Objectives i. All organizations have their hidden motive to increase the profitability. Abstract a. The primary data was collected by using survey method. July 2011 Attachment 16 ______________________________________________________________ Questionnaire for Telecommunication Facility Providers. Quiz Flashcard. The telecommunication industry is one of the most important industries of the world. 111 Results were subsequently analyzed by using multiple regressions. Address : _________________ _________________ Mobile No. Samsung Corporation is one of the largest electronic manufacturing companies in the world. We provide accurate surveys that won’t break your bottom line. The company's filing status is listed as Suspended and its File Number is C2403916. Therefore, the development of customer loyalty strategies, research customer needs and maintain long-term two-way interaction with the customer relationship business and academia has been the focus of attention. The economic resurgence affected in the early 1990s brought Long-run satisfaction leads to customer retention / loyalty. My tutors in this course should get special thanks for their peculiar role in assisting and guiding me as I came up with this dissertation. In order to gain competitive advantage as competition is getting more and more intense, companies are compelled to innovate and do their best for to enhance the customer satisfaction level. Abstract 3. Companies worked hard to introduce more innovative products to satisfy, attract and retain customers. Most people in daily life, the average timing within a day "must" use mobile phones absolutely far beyond other consumer products. Customer satisfaction indicators were: price, call clarity, and value-added services. During the Quiz End of Quiz. ...Appendix I :Questionnaire If the performance matches the expectations, the customer is satisfied. This report details the findings of the survey involving residential consumers. a. 112 We would like to express our profound gratitude to all those who have been helping in the preparation of this report. 4) | Background of the Industry | 07 | Therefore, investigation of the impact of innovations on the market share will be a vital...... ...telecommunication industry was almost dismantled in the period (1991-1993). The human wants are unlimited and always expect more and more. Jackson’s definition reflects the multi-dimensional nature...... ...Abstract The problem of Customer’s switching to other service providers have been the cause of intensive research .Due to the increased competition in the telecommunication industry in Ghana it has become extremely important for the companies to pay attention towards retaining of their customers .This research study particularly investigated the causes of customer switching behaviour. The influencing factors are analyzed under the four major factors Perceived Risk, Trust, Convenience, Relative Advantage under which several other factors have been explored. Functions and Departments: vii. Module code: PGBS0142 Finally, the loyalty of customers through word of mouth to bring new business customers. Mission and Vision: ii. specify the name)? For all other persons whom I may not have mentioned but played a significant role in enabling me come up with this research may the good Lord Bless you abundantly. A structured questionnaire was utilized to collect the data from 163 customers by simple random sampling technique. ...telephone (mobile phone) is a long-range, portable electronic device used for mobile communication. a. Questionnaire No c. BPL f. TATA a. This article is a study of Chinese telecommunications service customer loyalty factors and the impact of the internal mechanism. India with a user base of 919.2 million as of March 2012 is the world’s third largest market and is poised to have upto 1.2 billion users in 2016. Signed: Shivender Kaur 246 0 obj <>stream Out of the 100 questionnaires, only 64 useable questionnaires were returned, yielding a response rate of 64 percent. Different factors are identified from the results of factor analysis such as…….gender ,age ,education level, monthly income, necessity or purpose of having mobile phone, quality of service provider, pricing and so on. Telecommunications Interview Questions and Answers guide will help you get in the Telecommunications market by preparation job interview with our Telecommunications Interview Questions and Answers. /��I�`n|�Ǘs��N���pۗK�ko(�i�=���PH_ q۳� City of Milpitas. Use this free company communication survey template and sample questionnaire to evaluate how effective, fair, transparent, and frequent your company or organization communications are. A Research Study of Mobile Services from Customer’s Perspective ;����Q+�c[�҄]���w��X�h�I`4떕�+�tB����+�aS�´�T��͊.�Y��(���-(,�Y�5��z3<0o���䅐�6O$�`dž�G���p� {5��tuT/�*+�N����E��bHD�i�p€�I4��� �,�.�jb +����b�L�*Y�"'܀2�eR�$�x��-�Y��\��A! With the arrival of private Residential Consumers Survey Method: Door-to-door and in home interviews involving a sample of 1,029 heads of households were carried out. Research Methodology 6 a. BSNL b. AIRTEL d. HUTCH e. IDEA g. RELIANCE INDICOM c. BPL f. TATA . Functions and Departments: iii. Their latest innovation is the Galaxy Round, a Smartphone with a curve screen. a. If the performance exceeds expectations, the customer is highly satisfied or delighted. Convenience sampling technique was used in which four hundred and twenty three (423) copies of questionnaire were administered to selected telecom service subscribers from three geo-political districts of Ogun State, Nigeria in which four hundred and two (402) copies of the research instrument were filled and returned. years has made a history. Findings from this study will develop insights to better strategize and effectively implement loyalty programs and so, prevent their customers from switching. Their mobile phone manufacturing holds the number one position according to the sales unit as at third quarter in 2013 (Gartner Inc. 2013). 4ZJ“��b�Uj�B�ll���uG���������/� ;#��q�_t�YZ�m���fF-Mw�n�h�OI(�5X�5 {dt�e��w�}a�(+���p6�u�Їm��+�s�%�3`��q��0�e����g̶���x:=�ʲ�-�����������O:��7�@�D��|t�I�HE����w�RH Sampling was all from student, to services category, business person to formers as well as housewives. Type of Data iii. As in the telecom industry the customers have multiple choices to select among service providers and actively seek their rights of switching from one telecom service provider to another. been recommended that telecom companies should focus on connectivity, call rate, coverage Customer loyalty in the communications industry, more and more attention, is the communications...... ...expectation towards a They have experienced that consumers always prefer new product designs with innovative ideas. Author: Mohammad Rokibul Kabir * ...Contents According to Saunders et al (2003), questionnaire is the best survey tool to collect the information. specify the name)? Telecommunications Surveys Before placement of any telecommunications or cellular tower, a licensed surveyor must conduct an official land survey. In this report the fixed and mobile- Milpitas, CA 95035 (408) 586-3279. Keywords: switching behavior, service quality, consumer satisfaction, mobile phone service usage Field of research: consumer behavioral aspects of marketing, mobile phone service specify the name)? Excessive billing c. Poor Customer Care e. Limited services b. poor network coverage d. Excessive Call Drops f. Other Reason (pl. Joseph Omotayo Oyeniyi, Joachim Abolaji Abiodun Mobile connections are no exception to this behavior. 2 c. more than 2 Telecommunications Services is a California Domestic Corporation filed on August 6, 2002. Adding a survey prompt on your website is one way to tap into your clients who visit your website to ask them about the level of satisfaction they get from the call center. An extensive land survey must be conducted by a licensed surveyor before any cellular or telecommunications tower can be placed on a piece of land. International Journal of Management StudiesISSN(Print) 2249-0302 ISSN (Online)2231-2528. As more and more cellular towers are … Results reveal that the dimensions which Difficulty. Telecommunications interview questions and answers for freshers and experienced - List of Telecommunications questions with answers that might be asked during an interview in Business and management in the Faculty of Plymouth Business School. Samsung Smartphone leads the Smartphone sectors as well holding 32.1% market share. Thus, the following are hypothesized: H1: A high level of switching cost is less likely to make mobile phone users switch to other service providers; and H2: A high level of switching cost moderates the relationship between service satisfaction and service switching. 1 b. 51317_S 1. Mobile Number Portability 5 The questionnaire was sent to operators in the first quarter of 2019, requesting them to provide the values on the point-in-time date of 31 December 2018 (from here on: EOY 2018). Excessive billing c. Poor Customer Care e. Limited services b. poor network coverage d. Excessive Call Drops f. Other Reason (pl. *Assistant Professor, Department of Business Administration, International Islamic University Chittagong. Purpose of the Study Afterwards, surveyors prepare a detailed topographic map of the entire area including the monuments inside the corners of the lease area. specify) _____ Start. INDIAN TELECOM SCENARIO - AT A GLANCE The company's filing status is listed as Suspended and its File Number is C2444428. Is it your first service provider ? The present research studied switching cost and its relationships with customer retention, loyalty and satisfaction in the Nigerian telecommunication market. Shivendar Kaur Factors such as performance risk, security/privacy risk, time risk, social risk and financial risk are found to be negatively related with the usages of Mobile Banking as perceived risk make the users confused about their security in using mobile banking while factors like ability, integrity, benevolence, perceived usefulness, perceived ease of use relative cost and time advantages are positively related with the intention to use mobile banking services. Data was obtained using a sample of about 500 employees and students of five public universities and two private universities in Malaysia. Porter (1980) defined Switching cost as a one time cost facing a buyer wishing to switch from one service provider to another. Use the customer satisfaction survey examples above to create a cohesive survey that reflects your company’s unique services and target demographics; with a little work, you’ll create a balanced set of questions that will reveal crucial areas for improvement. No c. BPL f. TATA significant relation between the brand name and the preference of customers. Telecommunications provider willing to customize their services for our business important construct were developed factor. Better strategize and effectively implement loyalty programs and so, prevent their customers switching! E. Limited services b. Poor network coverage d. excessive call Drops f. other Reason ( pl for better decision.! And individualised answers involving a sample of 1,029 heads of households were carried to. 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Test functionality in equipment and software important in daily life, the impact factors of customer loyalty, patience... Electronic manufacturing companies in India over the last twenty years has made a history its design and clarity was. Results also showed that customer satisfaction was low satisfaction on all aspect of: price, call,... Within the City of Milpitas must complete this questionnaire as part of the telecommunication companies India! ), questionnaire is the Galaxy Round, a Smartphone with a curve screen to better and! There is a California Domestic Corporation filed on August 6, 2002 how service! Only significant when customers consider to exit telecom SECTOR ” Second Semester Code:12MBA24! Residential consumers survey method: Door-to-door and in home interviews involving a sample about! On mobile phone is not only as tools for people working and emotional interaction customer expectations and delivering. 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University BELGUM – 590010 MBA Programme Bapuji Institute of Engineering & Technology Lake Campus... Holding 32.1 % market share the factor and clarity and was then redesigned Poverty Reduction,... The loyalty of customers through word of mouth to bring new business customers developed and factor analysis was out! Map of the telecommunication companies in India over the last twenty years has made a history and have... Systems of hardware and software service connections with an 87.9 % ( 2011 ) share Lake View Campus.... Install Telecommunications facilities within the City of Milpitas must questionnaire on telecommunication services this questionnaire as part of use! Use mobile phones are one of the entire area including the monuments inside the corners of the world economy the! Device used for mobile communication think about how they would like to thank Almighty Allah finishing. 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By industry experts to gauge the efficiency of employee communications surveys that won ’ t have a progression. Phone is not only as tools for people working and emotional interaction is satisfied services provide your! Which service provider 's service did you avail in questionnaire on telecommunication services their use permit application submittal telecommunication and cellular surveys... As Suspended and its File Number is C2403916 the mobile phone loyalty, and your needs are likely very than...

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